Guaranty Trust Bank (GTBank) has announced the successful transition to an advanced Finacle Core Banking Application System. The bank's customers were informed of the upgrade in an email sent on Monday.
The transition initially caused disruptions in service, leading to a halt in transactions and the closure of branches from noon on Friday, October 11. Despite efforts to conclude the transition by Monday, delays extended the downtime, frustrating customers.
In the email, GTBank informed customers that all branches would remain open until 6 PM to assist with transactions as the bank worked to restore full service.
The upgrade is part of GTBank's ongoing digital transformation plans, which were first announced by Group CEO Segun Agbaje in July 2024. With the Finacle system now in place, GTBank joins other Nigerian banks utilizing the advanced core banking platform.
Customers have expressed relief that normal banking operations have resumed, though some remain frustrated by the extended downtime experienced during the transition. GTBank has assured customers that the new system will provide enhanced services and capabilities going forward.
